CQC - Care Quality Commission

The CQC is the independent health and adult social care regulator.

Their job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve.

They do this by monitoring, inspecting and regulating services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.


DR SHABANA RAHMAN is the Lead Contact for each of the CQC Outcomes

DR TALAC MAHMUD is the deputy contact.



Message from Professor Nigel Sparrow FRCP, FRCGP, FAcadMEd
Senior National GP Advisor and Responsible Officer

'I would like to take this opportunity to reinforce the message that the banding is not a judgement. Intelligent monitoring helps us to prioritise our inspection programme as well as informing the questions we will ask during the inspection. Intelligent monitoring will never be used in isolation to make a final judgement or produce a rating of a GP practice.

We continue to review all the feedback that we have received and it is important to highlight that this is the first release of Intelligent Monitoring for GP practices and we will continue to develop the approach. We are clear that some aspects of GP practice activity do not lend themselves well to the use of metrics which is why Intelligent Monitoring should be viewed as part of our wider approach which includes:

  • inspection teams with specialist knowledge of general practice
  • comprehensive key lines of enquiry for inspectors which have been published
  • intelligence-sharing with CCGs, Quality Surveillance Groups, NHS England area teams, LMCs, GP practices and the public
  • data collection from other sources such as NHS England’s primary care web tool, local Healthwatch, Public Health England practice profiles

I would appreciate your support in disseminating the real intent behind Intelligent Monitoring to help dispel the myths.'

Follow the link to view the latest intelligent monitoring report for the practice.

1-542599255 GP IM V101.pdf

We, at the practice, were surprised with the content of the report.  There are areas highlighted in the report that may require improvement and the practice is working towards reviewing  these areas and implementing any changes required in order to improve these areas. 



Action Plan 2015



Email update from the Care Quality Commission
26 March 2015
Ref no: EC201

Update to GP Intelligent Monitoring

Dear colleague,

Today, the CQC advisory group of GP leaders and experts in GP data and quality met. A range of issues were discussed relating to CQC’s use of data to inform inspection and regulation. All parties are committed to the principle of the appropriate use of data to inform the regulation of general practice.

CQC has listened to the concerns of the GP profession and as a result it has agreed not to continue with the use of bandings for GP Intelligent Monitoring, as well as changing the language used to highlight variation between practices so that it does not imply a risk to patient safety. This was agreed at the CQC Board meeting yesterday and was favourably received by members of the advisory group.

The BMA, the RCGP and others had raised serious concerns with CQC on the use of data in producing “bands”, which were seen as a direct judgement of care. Concerns had also been raised about the use of the word “risk” when analysing variations in the data.

CQC has carried out a thorough review of GP Intelligent Monitoring analyses, including how the public uses this information, following the errors found last year in the original publication. CQC will be correcting GP Intelligent Monitoring reports to improve them, particularly around the analysis of variation between practices. These will be updated next week to reflect the changes needed.

What we published wasn’t right regarding the use of language around risk, and on the analysis of variation between practices. We apologise. We also acknowledge that bandings have been perceived as judgements about the quality of care. That was not our intent but today we confirm we are removing them for GP Intelligent Monitoring nonetheless.

In conclusion, we are at the beginning of a journey to use data effectively to regulate general practice. We will continue to improve and are committed to continuing productive and engaged discussions with GP stakeholders on our developing approach to regulation, which will continue to be underpinned by the appropriate use of data. CQC has listened to the concerns raised by the profession and are addressing those concerns.

Yours sincerely

David Behan                                        Professor Steve Field
Chief Executive                                 Chief Inspector of General Practice
Care Quality Commission                  Care Quality Commission  



Please click on the link for details about the registration of the practice with the CQC.



website/M85051/files/Firstcare Practice_certificate of registration.pdf




Please click on the link to view the inspection report from 2013.



Please click on the link to view the inspection report from 2015.



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