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Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Miss Miriam Mockbill (f)

Miriam is the Reception Manager at Firstcare Practice.  She is always at hand to deal with any kind of query you may have.  Please feel free to speak to her about any queries or concerns you may have.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Mrs Zaida Parveen (f)
Miss Azba Majeed (f)
Miss Nagina Akhtar (f)


Miss Malika Butt (f)

The Medical secretary manages

  • All referrals to outside specialities
  • All insurance reports
  • All medical reports
  • Any queries related to investigations/referrals
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